Terms & Conditions
Terms & Conditions
terms & conditions for ultraworld
Welcome to Ultra World! By accessing and using our facilities, you agree to comply with the following terms and conditions:
1. Acceptance of terms
- By using Ultra World’s facilities, you acknowledge and agree to these terms and conditions in their entirety.
2. Entrance disclaimer
- All individuals entering these premises or utilizing any facilities do so at their own risk.
- The premises’ owner shall not be held liable for injury, death, or damage to any person or property, whether caused by negligence, theft, or any other reason.
3. Waiver of claims
- Each entrant and their estate relinquish any claims against the owner, employees, agents, or contractors and agree to indemnify against any suffered damages.
- This includes ordinary or gross negligence, theft, or any other cause.
4. Acknowledgment of risk
- Every person acknowledges awareness of the risks associated with the owner’s business activities.
- Acceptance of these risks is implicit upon entering the premises.
5. Hold Harmless Agreement
- Entrants agree to hold the owner, employees, agents, and contractors harmless for any damages incurred during their presence on the premises.
6. Right of admission
- The right of admission is strictly reserved.
7. entry and admission
- All guests must have a valid ticket for entry, and tickets must be presented upon arrival. Admission is subject to capacity restrictions.
8. age and height restrictions
- Certain activities may have age or height restrictions for safety reasons. Please check posted signs or inquire with staff for specific details.
9. Ticket and Pricing
- Ticket prices are determined by height categories. Children under 60cm (under 3 years old) are priced at R100, Junior Access (60-125cm) tickets are priced at R150, and Hero Access (above 125cm) tickets are priced at R180.
10. PARTY ROOM BOOKING & RESERVATIONS
- Party room bookings and other reservations are subject to availability and must be confirmed with a non-refundable deposit. Changes or cancellations may incur additional fees.
- All payments must be made in accordance with the agreed-upon terms. Ultra World reserves the right to refuse entry or services to guests with outstanding balances.
- In the event of a reduced number of guests from the original booking, no refunds will be issued. This policy is in place as preparations are tailored to accommodate your party size based on the initial deposit received.
11. Grip Socks requirement
- All guests are required to wear grip socks for safety and hygiene purposes. Grip socks can be purchased at the entrance.
12. online ticketing
- Tickets can be conveniently purchased online through the official Ultra World website. Online ticketing allows for planning in advance and ensures a smooth entry process.
13. refund policy
- Tickets are non-refundable. In the case of modifications to session date or time, please contact customer service for assistance, subject to availability.
- No refunds will be issued for unused time or services.
14. Group bookings
- Special group packages and discounts are available for parties and events. Contact our team for details and to customize your group experience.
15. ultra fusion lounge
- The Ultra Fusion Lounge is available for private events and parties. The package includes exclusive access, personalized decorations, staff assistance, and optional catering services.
16. Parental responsibility
- Parents or guardians are responsible for the supervision and safety of their children at all times. Specific guidelines apply to children under 3 years old.
17. Lost and Found
- Ultra World is not responsible for lost or stolen items. Guests are encouraged to keep track of personal belongings and report any loss to staff.
18. Code of conduct
- Guests are expected to adhere to a code of conduct that promotes a safe, respectful, and enjoyable environment for all visitors. Any disruptive behavior may result in ejection from the premises.
19. health and safety
- Guests are encouraged to consider their health condition before participating in activities. In case of emergencies, follow staff instructions for a safe response.
20. photography and videography
- Photography and recording for personal use are permitted. However, we kindly request that you respect the privacy and comfort of fellow guests.
- Commercial use of images or videos requires prior approval from Ultra World.
21. Terms and conditions updates
- Ultra World reserves the right to update these terms and conditions. Guests are encouraged to review them periodically.
22. Contact information
- For inquiries: info@ultraworld.co.za
- For support: support@ultraworld.co.za
- Landline: 011 660 3225
- Business WhatsApp: +27 76 71 777 12
By entering Ultra World, guests agree to abide by these terms and conditions for a safe, enjoyable, and memorable experience. For specific inquiries or assistance, please contact Ultra World staff.