1. Detailed Description: Ultra World, a premier entertainment venue, offers online payment services for a range of experiences in the indoor entertainment gaming sector.
2. Delivery Policy: Upon payment confirmation, your requested services will be processed within 2 working days, and delivery details will be confirmed through booking number / ticket confirmation ID Number using our service provider, Koid Ticketing System. Any associated costs will be clearly communicated.
3. Strict No-Refund Policy and Rescheduling: Ultra World adheres to a strictly no-refund policy. In the event of a no-show, refunds will not be processed. However, we understand unforeseen circumstances may arise. Guests have the option to reschedule their booked experiences by contacting us at least 48 hours before the scheduled entry. Rescheduled dates are subject to availability.
4. Customer Privacy Policy: Ultra World is dedicated to safeguarding user personal information in accordance with the Promotion of Access to Information Act 2 of 2000 (PAIA). For detailed information, refer to PAIA.
5. Payment Options: Visa and MasterCard are the accepted payment methods for Ultra World online transactions.
6. Card Acquiring and Security: Card transactions on Ultra World are securely processed through PayGate (Pty) Ltd, utilizing Secure Socket Layer 3 (SSL3) encryption. No card details are stored on our website. View PayGate’s security certificate and policy here.
7. Customer Details Separate from Card Details: Rest assured, customer details entered on Ultra World’s site are stored separately from card details on PayGate’s secure platform. For additional details on PayGate, visit www.paygate.co.za.
8. Merchant Outlet Country and Transaction Currency: Ultra World operates as a merchant outlet in South Africa, with transactions conducted in South African Rand (ZAR).
9. Responsibility: Ultra World takes full responsibility for all transaction aspects, including service delivery, customer support, dispute resolution, and adherence to this agreement.
10. Country of Domicile: Ultra World’s online payment services are governed by the laws of South Africa, with our domicilium citandi et executandi being our physical address.
11. Variation: Ultra World reserves the right to make changes to these terms and conditions at its sole discretion, with any modifications taking effect immediately.
12. Company Information:
13. This online payment service is provided by Language Dim Sum Productions, Trading as Ultra World, operating as [Ultra World], based in South Africa.
14. Registration Number: [2020/012869/07]

Contact Details: 

Physical Address: Food Court, Entrance 5, Cradlestone Mall, 17 Hendrik Potgieter Rd, Diswilmar AH, Mogale City, 1739

Email: info@ultraworld.co.za

Telephone: [011 660 3225]